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| Question: | What is Adobe Acrobat Reader? |
| Answer: | Adobe Acrobat Reader is a program that allow users to view PDF files. Adobe Acrobat Reader can be downloaded free of charge from the Adobe web site. |
| Question: | What do I do when I open a ProtectedPDF and it asks me for a Serial Number or Unlock Code? |
| Answer: | For detailed information and answers on how the ProtectedPDF works, click here. |
| Question: | What do I do when I am getting JavaScript Error and problems with Adobe Acrobat? |
| Answer: | For information and answers on proper settings with Adobe Acrobat click on the link here for information on these setting preferences. |
| Question: | What steps do I go through for the Unlocking of my codes on the PDF 2006 CDs? |
| Answer: | During the UNLOCKING process when a popup box shows up asking for a new updated download your answer should be “NO” during this portion of the UNLOCK process. You might have to go through this process twice for it to give a message saying it has been “Successfully Unlocked”. |
| Question: | Where do I find the Serial Number (password) on my 2006 CD-ROM? |
| Answer: | 2006 I-Codes, Codes and Commentary on CD-ROM: These CDs come in a plastic CD case and the Serial Number (password) can be found on the back near the bottom of the case. The Serial Number (password) will consist of a long number contains numbers and letters. It will consist of (16) characters. This is your Unlock code. You must retain this Serial Number for future Installation (Unlocks). |
| Adobe |
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| Question: | What is Adobe Acrobat Reader? |
| Answer: | Adobe Acrobat Reader is a program that allow users to view PDF files. Adobe Acrobat Reader can be downloaded free of charge from the Adobe web site. |
| Question: | Why will my codes not work with Adobe Acrobat 8 and what can I do to make my codes work with Adobe Acrobat Reader 8? |
| Answer: | There were some compatibility issues with using Adobe Acrobat 8 because Adobe released a final version that had some program changes in it that did not function with some of our Code CDs. The answer to this question and how to make this work correctly can be found by clicking here. |
| Question: | How do I update to 2006 NORTH CAROLINA COLLECTION CD for Adobe 8 Compatibility? |
| Answer: | Here are instructions for updating from download of Adobe 8 compatible file for 2006 North Carolina Collection CD. Please click here for instructions and download. |
| Question: | Adobe 8 updates to 2006 COMPLETE COLLECTIONS. |
| Answer: | Here are instructions for updating and downloads of Adobe 8 compatible files. For this information and downloads click here. |
| Question: | Apple Macintosh users upgrading to or using Adobe Acrobat Reader 8 and having problems with their Unlock process? |
| Answer: | Here is an instruction help guide to helping with this problem. Click here for helpful information. |
| I-Quest |
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| Question: | Need help with I-Quest or Florida Collection software? |
| Answer: | Download a NEW user friendly training manual. Click here to download. |
| Question: | How do I copy and paste images into other programs from I-Quest? |
| Answer: | See the enclosed "How To Page" for information on downloading the PDF file. Click here to download. |
| Question: | I have an I-QUEST CD and have installed it. What do I do when I get ERROR messages and it will not start? |
| Answer: | When getting ERRORS after an installation from starting up such as VIEWS.exe, Infobase not found, etc... The FIX for these issues can be found here by clicking on this link. |
| Question: | I am having problems with the Update features for I-Quest, Florida CD and Ohio CD. |
| Answer: | If you get a screen that states you can not update because another session is running you can do the following to fix the problem. See if the directory C:\Program Files\Common Files\InstallShield\Professional\RunTime exists. If it does, rename that folder to something like RunTimeOld. Now run the get update program again. |
| Question: | Where can I find the Serial Number/License code for both the I-Quest 2003 and the I-Quest 2006? |
| Answer: | I-QUEST: The 2003 passwords can be found on a separate sheet of colored paper when the CD was issued. It would have been loose in the packaging box. It was along with the License Agreement and consisted of two sets of numbers. For those that have the 2006 I-Quest the passwords can be found on the back of the CD case. These consist of two numbers stacked on top of each other found near the bottom. The longer number (16) characters are the password. The shorter number is the License Code. |
| Question: | How do I install an I-Quest Network version CD-ROM? |
| Answer: | To get detailed information on performing a network installation of an I-Quest CD please follow this link to the instructions. |
| Florida |
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| Question: | I have the FLORIDA BUILDING CODES 2004 CD and have installed the CD and am getting ERROR messages. What do I do? |
| Answer: | When getting these ERROR messages the FIX for this common problem can be found by clicking on this link for more information. |
| Question: | What do I do after I download the 2004 Florida Updates EXE file and nothing happens? |
| Answer: | After downloading the EXE file, this is half the process. You click on the "Update.exe" file and it will place a "Check for Updates" in the Programs Menu in the 2004 Florida folder. For detailed information on the process click here. |
| Other |
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| Question: | Where does my confirmation e-mail go if I do not see it in my IN-BOX? |
| Answer: | If you do not receive a confirmation e-mail from us, please check your spam, bulk, or junk mail folders. If you find the e-mail there, your ISP or your own software spam-blocker or filters are diverting our e-mail. |
| Question: | What about download service, unlock codes, shipped products and problems with orders placed online? |
| Answer: | Click here to find out about this information. |
| Question: | What do I do to get the 1997 U-Code CD-ROM installed on my computer and/or issues after installing? |
| Answer: | To install the '97 U-Code CD-ROM click here for information on how to make this work, and problems that might need to be resolved. |
| Contact Info |
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| Question: | Who do I contact for support on the installation? |
| Answer: | Contact ICC Electronic Media Division at 1-888-422-7233 x 33822 or by email at support@ecodes.biz. |
| Firewall and Pop-up Blockers |
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| Question: | What do I do about Firewalls and Pop-up blockers? |
| Answer: | Click here to find out what do do in the case of firewalls and pop-up blockers. |
| Question: | What do I do in the case of getting around Spam Blockers? |
| Answer: | Check our list of how to remedy the issue with spam, bulk, or junk mail folders. Click here to see the information with the remedy. |
© 2008 International Code Council